Knowledge sources and answers

Hyve Pro is a conversational AI assistant for WordPress. It uses retrieval-augmented generation (RAG) to search selected information and generate answers from relevant material. Visitors can use it to find information about support, documentation, pricing, products, and other topics covered by those sources. Answers include numbered source links so visitors can open referenced pages.

The knowledge base can include WordPress posts, pages, WooCommerce products, and custom post types. Hyve re-indexes edited pages when you save them, allowing the assistant to use the updated version.

Files, websites, and custom data

Hyve Pro can use PDF, Word, Markdown, text, and CSV files, including manuals, policies, and price lists. You can also crawl a site URL or add a website through its sitemap. Enter custom data for information you want the assistant to use without publishing it publicly.

Live read-only Skills

Skills let the assistant retrieve live information from your website beyond the indexed knowledge base. This read-only capability is designed to retrieve information, not change site content.

Lead capture and conversation review

Add a contact form to the chat and choose its fields. Display it before a conversation, when the assistant cannot answer, or when a user asks to speak with a person. Leads appear in the dashboard alongside the conversations they came from, giving your team context for each enquiry.

Set a custom name and personality, add instructions, and style the widget with custom colors and icons. You can also write its welcome and fallback messages. Content moderation can screen visitor messages before they reach the AI. Optional settings include chat sounds, message timestamps, privacy controls, and a chat privacy notice. The dashboard shows recent conversations and helps you review unanswered questions, common questions, and trends. Chats can be exported as CSV.

Getting started

1. Install Hyve on your WordPress website.
2. Choose the WordPress content, files, websites, or custom data for the chatbot to use.
3. Choose Hyve Connect or connect your own OpenAI key, then place the chat widget on your site.