Order and status tracking for WordPress

Order Tracking Premium adds an expanded order and status management system to WordPress. Create and update orders, assign searchable order or tracking numbers, and give customers a responsive tracking form on any page. The add-on can also be used for project management by treating orders as projects and customizing the terminology shown in forms and tracking pages.

Display the tracking experience with a Gutenberg block or shortcode, regardless of the page editing system used on your website. You can choose which order information appears in tracking results, hide blank fields, print orders from the tracking page, and use AJAX results or open results in a new window. Responsive styling, customizable CSS, date format controls, and timezone options help you adapt the presentation to your site.

Premium order management utilities

• Create locations and associate them with orders, statuses, and status updates.
• Add custom fields to orders, customers, or sales reps for details such as weight, estimated delivery, or price.
• Let customers submit their own orders through a customer order form, then manage and update those orders like other entries.
• Use PayPal integration to allow or require payment for orders.
• Protect the customer order form with Google reCAPTCHA.
• Import orders from a spreadsheet for bulk additions or updates.
• Export orders to a spreadsheet for bulk updating or transfer to another system, such as a CRM.
• Use various layouts, labels, styling options, and templates to shape the tracking experience.

WooCommerce, customers, and sales reps

The included WooCommerce tracking integration can automatically make plugin orders when customers check out through your WooCommerce shop. You can then provide WooCommerce order updates through the tracking system and use custom fields for additional information.

Customer and sales-rep functions support more focused workflows. Set up customers and sales reps, assign orders, and provide a special administration portal where sales reps can manage only the orders assigned to them. A sales-rep tracking form can show one representative’s orders in a table with links to individual tracking pages. Customers and sales reps can download or export their orders from the front end.

Notifications and project workflows

Automatic alerts can be sent when an order is created or updated. Customize notification subjects and text, and associate custom alert emails with different statuses, such as order processing, shipment stages, or project deadlines. Public and private notes provide additional space for order or project details.

For project management, use sales reps as project managers, assign projects to customers and managers, and change labels such as “order” and “sales rep” to terms that fit your workflow. This makes the same tracking structure useful for shipping, service delivery, and project updates.

Installation and setup

Install and activate Order Tracking Premium in WordPress, then use the included walkthrough to configure statuses and create a tracking page. Add the Tracking Form block or shortcode to the page where customers should search for an order. Configure displayed fields, notification emails, styling, labels, payment options, and any WooCommerce or customer-form features needed for your workflow.