Live chat on WordPress and WooCommerce

Formilla Live Chat adds a responsive chat widget to a WordPress or WooCommerce site. Visitors can ask questions, request support, or start a conversation with your team. Paid editions include Premium, Professional, and Growth, with capabilities varying by package and add-on.

What agents can see and do

Professional and higher packages include real-time user monitoring. Agents can see active visitors, the page each person is viewing, time on the site, whether they are new or returning, and details such as country, operating system, browser, referring site, and IP address. The information refreshes automatically every few seconds. The product information says anonymous visitor details are not stored unless a visitor starts or responds to an online chat request.

The Professional package includes file sharing controls. You can disable sharing for visitors, agents, or both. Chat broadcast alerts online agents to incoming conversations so they can accept or decline. Agents can transfer a chat to another available agent with a private message, and typing indicators display when a visitor or agent is composing a reply. Supported browsers, including Chrome, Firefox, and Safari, can display desktop notifications for incoming chats.

Features by package and add-on

• Saved replies: Canned replies use keyboard shortcuts for common answers. Premium plans include unlimited saved replies.
• Premium engagement utilities: Proactive chat can display an invitation after a set number of seconds. Smart Messages can show custom text in various visitor scenarios.
• Growth marketing automation: Growth package functionality includes email messaging automation.
• Chatbots: Custom chatbots can qualify leads, book meetings, and provide product or service information without a live agent. They are a paid add-on for Premium packages. A.I. ChatGPT Bots are also available as a paid add-on to respond to visitor questions around the clock.

Widget options

All packages let you tailor online and offline text in any language. Widget and message colors, fonts, backgrounds, banners, and themes can be adjusted to match the site. Advanced customization settings provide further control over the widget.

Setup for site owners and agents

Install and activate the Formilla Live Chat plugin in WordPress. After activation, the chat button appears on the WordPress or WooCommerce site with the out-of-the-box Formilla web interface. Sign in to a Formilla account to chat, configure the widget, and choose the paid capabilities for the package.

For mobile support, install the Formilla app on an iPhone, iPad, or Android device and sign in to the account. Agents can reply from a mobile device or tablet while visitors can use the responsive widget on smartphones.