Where live chat ends and automation begins

Smartsupp Premium is a paid plan for online stores and websites that use customer conversations to answer questions, collect leads and support purchase decisions. Live chat connects visitors to the team in real time. Chatbots can answer visitor questions, guide people toward products and continue conversations while the team is unavailable. They can also collect and categorize leads. Automated messaging can engage visitors at relevant moments.

For shopping guidance, Mira AI is available around the clock. It can automatically answer up to 80% of customer queries, recommend products and support cross-sell and up-sell opportunities.

How Mira AI uses product information

Mira AI can learn about products by scraping a site URL or using a product feed. That information supports its product guidance and recommendations. Its setup is described as plug-and-play and does not require coding knowledge.

What the team sees in the dashboard

A central dashboard brings customer inquiries together and supports Messenger, WhatsApp and email integration. Through the WordPress integration, teams can view customer information during a conversation. Mobile apps let them stay connected with customers.

Premium plans include advanced AI features and detailed statistics. Teams can review customer satisfaction, agent performance, conversation dynamics and popular inquiries, along with which visitors are converting or may need more attention.

WordPress setup

Install the designated Smartsupp extension on a WordPress website, then log in to the Smartsupp account in the extension options. The integration is handled automatically from there. Manual installation is also available through the provider's step-by-step tutorial.