Live chat, Lyro AI, and team support

Tidio connects a WordPress site to a responsive live chat widget and a shared workspace for customer conversations. Visitors can message your team from desktop, tablet, or mobile. Tidio says Lyro, its conversational AI support agent, can handle up to 70% of inquiries automatically. Premium capabilities include unlimited AI chatbot responses, automation, and multi-agent support.

Route conversations and assist shoppers

• Reply to visitors in real time, or create chatbots with drag-and-drop tools and prebuilt templates.
• Track live visitors and start conversations based on their behavior or location. Use departments and agent routing to direct messages to the right team.
• Trigger proactive messages and smart popups based on visitor actions.
• Manage conversations from live chat, Facebook Messenger, Instagram, and email in one inbox.
• With the WooCommerce integration, view visitor carts and order history, then send product cards in chat to support recommendations, upselling, and abandoned-cart conversations.

Set widget show and support hours

Customize the chat widget to match your site. Choose which WordPress pages display it, limit display by country, or conceal it on mobile. Set operating hours, display the widget when your team is online, and schedule automatic replies for selected days. The widget works with English, German, French, Spanish, Italian, and Portuguese. Agents can also reply through Tidio apps for iOS and Android.

Connect a Tidio account

A Tidio account is required. Create one from the WordPress administration panel or connect an existing login. Manage Tidio chat and chatbot settings from the WordPress administration panel.

Installation

1. Install and activate the Tidio extension in WordPress.
2. Open the Tidio live chat area from the WordPress administration menu.
3. Create a Tidio account or sign in with existing credentials.
4. Complete the initial setup and configure the widget, page display, schedules, and support options.
5. Set up live chat, automation, chatbots, routing, or WooCommerce functions as needed.

The listing describes a free plan and a 7-day trial for premium features, with paid options starting at $29 per month.