Chaport Pro and Chaport Unlimited are paid plans for Chaport's live chat and chatbot service. The WordPress plugin adds a mobile-friendly chat widget to your site and connects user conversations with the Chaport app, where operators can manage website chat, Facebook, Telegram, Viber, and email messages.

Plans and website coverage

Chaport lists Free for two operators, Pro for four, and Unlimited for unlimited operators. Pro and Unlimited are the paid plans. One account can serve multiple websites on any plan. The Visitor Info section shows which website a conversation came from, and the widget can share one styling or use different appearances for individual URLs.

How conversations reach your team

Visitors can start a live chat, use a direct chat link, or respond to an auto-invitation configured with specific rules. A pre-chat form can collect contact details or execute a short survey. Chatbots can provide information, answer common questions, and request visitor details. When a conversation needs human help, a chatbot can transfer it to a live operator.

Assignment rules can route chats to operators or teams based on conditions such as language, page URL, visitor location, or message text. Operators can invite a colleague into a conversation or join another operator's chat. Teams can be organized by roles such as Support, Sales, or Marketing.

Tools for operators and users

Operators can use saved replies for common questions, search chat history by visitor details or message text, leave internal notes, and send chat transcripts by email. They can also see typing insights and the pages visitors view while chatting. Reports cover served and missed chats and operator time online. Desktop apps are available for macOS and Windows, and mobile apps are available for iOS and Android.

Other capabilities include file sharing, read receipts, message editing and deletion, notifications, automatic email requests, and the option to block unwanted visitors. The widget supports multiple languages and switches to the visitor's preferred language.

Widget customization and connected utilities

Adjust the widget's colors, background, position, and other settings to fit your website. Chaport can connect with other tools through its API or Zapier, so collected data can be transferred to a CRM, email service, task manager, or another connected system.

Install and configure the WordPress add-on

Install and activate the plugin from your WordPress administration area. Create a Chaport account, then copy either the App ID or the installation code from your account settings. Enter the copied value in the plugin settings and save. Choose the installation code when using the Chaport JavaScript API. Open your website to check that the chat widget appears.

Before conversations begin, add operators or teams, personalize the widget, and prepare any chatbot scenarios, pre-chat questions, invitations, and assignment rules your workflow needs.