Crisp unlimited plan is a paid option for teams using Crisp with WordPress. The available plan details do not specify which features it includes. The WordPress add-on connects your site to Crisp’s customer messaging platform; the capabilities below describe the platform and plugin, not confirmed plan entitlements.

Start conversations on your site

Add a live chat widget so visitors can contact your support, sales, or marketing team with questions about products and services. The chat can help visitors before a purchase and give clients a place to ask for support. Teams can collect contact details such as email addresses or phone numbers and tag conversations to organize contacts.

Set when chat is displayed and when your team is available. Choose whether to receive a notification when a conversation starts, then reply from Crisp’s desktop or mobile apps. Typing visibility shows what a visitor is writing, while available profile details can include a name, email, picture, location, social networks, and browsed webpages.

Manage team conversations

Crisp includes a shared inbox for customer-facing teams. Conversation history gives teammates context before they reply, private notes support internal collaboration, and assignments and routing help direct conversations to the right person or team. Crisp can bring live chat, email, WhatsApp, Messenger, Instagram, and other channels into one inbox. Conversation utilities include smileys and animations.

Automate common questions

Create chatbot scenarios with Crisp’s no-code builder. Crisp’s AI Agent, Hugo, can answer repetitive questions using business knowledge, including content from your site and other knowledge sources. Custom instructions guide its responses, and conversations can be handed to a team member when human help is needed. Specific availability may depend on the Crisp plan.

Install and connect

Install the plugin through the WordPress extensions screen, or upload its documents to /wp-content/plugins/crisp. In WordPress, open Settings > Crisp and choose Link with Crisp. No coding skills are required to create and manage conversations.

After connecting, configure the chat experience, set an availability schedule if needed, select how notifications work, and select the desktop or mobile app workflow that suits your team. Crisp also provides Helpdesk resources and integrations for working with other tools.