Review invitations after completed orders

Customer Reviews Collector for WooCommerce PRO automates feedback invitations after WooCommerce orders are completed. Schedule requests to give your store a consistent way to ask for customer feedback.

The add-on supports review collection across more than 100 platforms, including Google, Facebook, Trustpilot, Yelp, and Sitejabber. Choose a destination link for your invitations and customize the email templates for your business.

Timing, emails, and follow-ups

Schedule invitations to send after an order is completed. The workflow can also include follow-up invitations, and statistics analysis helps you review invitation activity.

How the PRO star choice works

When enabled, the intelligent invitation system replaces the review-platform link in the invitation with a star-rating choice. The customer's selection determines the next step:

• Customers selecting 1, 2, or 3 stars are offered the option to contact customer support directly instead of being redirected immediately to write a review.
• Customers selecting 4 or 5 stars are redirected to a link where they can share feedback about the company.

This two-stage invitation gives customers a way to raise concerns directly and directs higher ratings to the selected review platform.

Choosing Google as a destination

The product guidance points to Google as a useful review destination when a physical address is set in a Google Business account, which can allow the business to appear on Google Maps. Online reviews can influence purchasing decisions, and displaying Google reviews on a site may support conversion rates.

Configure the invitation workflow

Add the Customer Reviews Collector for WooCommerce extension to your WordPress website and configure its invitation options. Customize the email templates, choose the review-platform link, and schedule invitations for completed orders. Then enable the intelligent invitation system to use the star-rating flow.

After setup, review invitation activity and statistics regularly. Customer support is available by email in English 24/7.