Libro de Reclamaciones y Quejas PRO is a paid edition for receiving complaints through an online form and managing them in WordPress. Each complaint receives a unique correlative ID in the database. Product information describes the ID as making the record difficult to modify or edit. The site administrator receives an email when a complaint is created, and the customer receives a copy.

Review and handle complaints

Complaints appear together in the WordPress dashboard. With PRO, an administrator can answer a claim or complaint there and attach evidence from the dashboard. The product information does not specify supported file types or an attachment limit.

Configure notifications and form protection

You can change the email address notified when a complaint is created. Google reCaptcha v2 is also available to activate as a form protection option.

Check your form requirements

This is a generic add-on, and complaint-book fields can differ between companies. Check with your legal area or a lawyer that the setup fits your organization's complaint process.