Bring live conversations to a WordPress site

LiveChat Business and Enterprise are paid plans that add a real-time chat widget to WordPress. Support and sales teams can answer questions while visitors browse a blog, online shop, or service business. The widget can also send personalized messages and collect leads. When agents are unavailable, it can act as a contact form, with messages stored for follow-up.

The widget works with WordPress themes and templates without custom modifications. Add it across a site and customize its appearance to match the brand. For ecommerce conversations, it works with WooCommerce, BigCommerce for WordPress, and Ecwid.

Use user activity to guide conversations

Teams can see pages viewed, referral sources, and products being browsed in real time. This context can inform targeted messages or chat invitations, such as greetings for returning visitors and prompts on pricing or checkout pages. Agents can view cart contents for upsell and cross-sell opportunities, send cart recovery messages, and provide proactive support.

• Review visitor profiles with past chat history, location, and behavior, and connect CRM tools for more personalized support.
• Use saved quick replies for common questions and see what clients are typing before they send a message.

How conversations move through the team

LiveChat can connect with HelpDesk to bring live chat, email, and tickets into one process. Teams can turn conversations into tickets and track them through resolution. Reporting and analytics provide information about sales, chat satisfaction, and response times.

Other integrations include HubSpot CRM, Salesforce, Zendesk, WhatsApp, Facebook Messenger, Instagram, Mailchimp, Google Analytics, and Slack. These connections support customer relationship, marketing, social messaging, and team activity processes.

Extend access across sites and devices

Multisite support lets you add LiveChat to multiple WordPress websites without extra charges. Customize the widget for individual pages or use a consistent presentation across the network. Teams can use the LiveChat apps for iOS and Android, as well as browser-based and Windows or macOS desktop applications.

Connect and configure the widget

Install and activate the LiveChat plugin on your WordPress site, then sign in to an existing LiveChat account or make one. An account is required, and a free trial is available without a credit card. After connecting the add-on, sign in through the web, desktop, or mobile app, customize the widget, configure automated greetings, and begin chatting with visitors.