Login as User PRO helps site administrators, customer support agents, and store managers investigate account-specific issues. An authorized person can select Login as beside a registered visitor to review the site as that user, then select Go back to admin to return to the original account. This can help staff check a missing order, course access problem, or unexpected menu.

The plugin states that it does not request, store, or expose passwords, and that account switching uses WordPress’s native authentication system.

Open account switching from store and membership entries

• WooCommerce: The control appears on the Orders list and in the order details metabox. Staff can investigate checkout, refunds, or missing orders from the customer’s view.
• WooCommerce Subscriptions: The control is available on subscription lists and detail screens.
• MemberPress: Staff can switch from Members, Subscriptions, and Transactions to check member access and protected content.
• SureCart: The control appears on Customers and Orders lists.

Set role permissions

Role management settings let site managers pick who can use the capability and which visitors they may impersonate. For example, Shop Managers can be permitted to log in as Customers while remaining unable to impersonate Administrators or Editors.

Configure placement and appearance

Use the PRO shortcode to place a Login as User button where needed. Set its label and destination with the shortcode values:

[login_as_user user_id="357" redirect_to="/my-account" button_name="Login as $USER"]

For Users, WooCommerce, and SureCart tables, settings let you show or conceal the button column, choose its position, and select Small, Medium, or Large sizing. Custom CSS can style the frontend message bar and administration buttons without editing plugin documents. The frontend bar can provide a route back to the administrator account when the support session ends.

Use the support workflow

1. Open the relevant user, order, subscription, member, customer, or transaction area.
2. Select the Login as User control for the account you need to inspect.
3. Review the site or connected account area from that user’s perspective.
4. Select Go back to admin when troubleshooting is finished.

Install Login as User PRO on the WordPress site where account troubleshooting is needed. In the plugin settings, configure permitted roles, redirects, button appearance, list columns, frontend message behavior, integrations, shortcode use, and custom CSS.