Turn inactive carts into follow-up records

Abandoned Cart Recovery for WooCommerce Pro works with WooCommerce to record carts when customers add products but leave checkout unfinished. Set separate inactivity periods for logged-in members and guests. Once a cart has been inactive for its configured period, it can be marked abandoned.

Review records in the add-on’s administration area. They can include the add-to-cart date, username, email address, entries and quantities, cart total, status, customer IP address, country, and reminder logs. Carts can be marked abandoned or recovered, and you can exclude selected usernames from tracking.

Choose a recovery channel

Create multiple email templates and use rules to schedule messages at different times. Choose whether emails go to guests, logged-in users, or both. Recovery emails can follow up on abandoned carts and abandoned orders, including orders marked failed, canceled, on hold, or pending payment. Set a reply-to address, use an existing coupon, or generate a coupon with WooCommerce coupon settings. To send a message immediately, select carts and an email template from the abandoned-cart list.

For Facebook follow-ups, customers can select a message option under the add-to-cart button on a single product page. The extension can then send a recovery message with a checkout link. This option requires a Facebook fan page and a Facebook app.

SMS recovery is available when a customer enters a phone number at checkout. The plugin works with Twilio, Nexmo, and Plivo, and can schedule multiple messages for abandoned carts and orders. For abandoned orders, you can select which of the supported statuses trigger a message: failed, pending payment, canceled, or on hold.

Collect an email at add to cart

The Pro email request pop-up can appear when a customer clicks Add to cart for the first time. It asks for an email address before the add-to-cart action is completed. After an address is collected, the pop-up will not appear again and the address is filled into checkout when the customer proceeds there.

Choose whether the pop-up appears on single product pages, the shop page, or the cart page. You can require an email address, set how long the pop-up stays dismissed, and choose whether customers go to the cart or checkout after adding a product. Two built-in templates, editable front-end text, and pop-up color settings are included.

Review recovery activity

Administrators can receive an email notification when an order is recovered. The plugin includes reports with selectable time ranges for reviewing abandoned-cart activity.

Installation

Install and activate WooCommerce before installing the plugin in WordPress. After activation, configure member and guest inactivity periods, email templates and rules, pop-up settings, and reporting preferences in the plugin’s administration area.