Choose a structure for your documentation

BasePress Premium and BasePress Pro are paid editions for building knowledge bases, documentation portals, and wikis in WordPress. They can hold customer support material, product manuals, troubleshooting guides, service documentation, frequently asked questions, or internal team resources.

Set up a single knowledge base for a standard documentation area, or create several independent bases for different products, services, departments, or subjects. With multiple bases, visitors can choose a topic from an entry page and browse its sections and articles.

Help readers find and review articles

Advanced search results can draw on article votes and visits. Readers can vote on articles or send feedback through a form; Google reCAPTCHA can be used to control spam from that form. A popular articles widget can surface content based on votes or visits.

• Build an automatic table of contents in articles or widgets.
• Use next and previous links to move between related articles.

Keep content in order and control access

Reorder articles with drag and drop, and use tags to group related material. Advanced restrictions by WordPress user role let you limit access to selected knowledge base content.

A statistics dashboard widget and multisite support are included. The shortcode editor can create dynamic article lists outside the knowledge base, so selected documentation can appear elsewhere on the website.

Separate built-in integrations from add-ons

WPML integration supports multilingual knowledge bases. SearchWP integration for advanced searches and Oxygen Visual Site Builder integration are available via add-on.

Use one framework for customer or team resources

For customer support, organize separate bases by product or service, then arrange articles into sections. Search, popular articles, navigation, and feedback utilities help visitors find and assess relevant documentation. For internal use, a knowledge base can hold runbooks, company procedures, standards, or team materials.

Other suitable collections include e-commerce help, school and college resources, eLearning content, government standards and policies, product documentation, and wiki-style information.

Install and configure

Install BasePress Premium or BasePress Pro on the WordPress website where you plan to publish documentation. In the administration area, create a knowledge base, add sections and articles, then configure the paid search, feedback, access, navigation, statistics, and integration capabilities needed for your workflow.