Bit Assist Pro gives website visitors a floating contact widget with more than 30 messaging and support channels. On WordPress, you can offer options such as WhatsApp, Facebook Messenger, Telegram, Instagram, Discord, Slack, Viber, TikTok, LinkedIn, SMS, Signal, Snapchat, Twitter, Line, WeChat, Pinterest and YouTube. Other buttons can provide calls, maps, scheduling or custom channels.

Buttons for Tidio, Tawk, Crisp and Intercom connect visitors to those services for live chat. Bit Assist Pro organizes the contact options in a widget; the connected services handle live chat conversations. You can also add buttons for custom forms, iframe content, a knowledge base, FAQs, WordPress Search and WooCommerce.

Set up widgets for support tasks

Create unlimited widgets for various support needs and websites, and copy an existing widget to reuse its setup. Only one widget can be used on a website at a time. Choose the channels for each widget, then set its position in one of the four corners, its click, hover or default-open behavior, and whether it appears on desktop, mobile or both. Widget styles, colors, icons, animations and custom CSS let you adjust its appearance.

Use page filters to choose where a widget appears. Business-hours options can align its availability with a fixed support schedule. You can also configure a call to action that prompts visitors to engage after a set time.

Forms, WooCommerce and analytics

Create a contact form with fields suited to your workflow, then connect its submissions to another service using a webhook URL. The WooCommerce button lets clients look up order details and shipping status by providing their order ID or billing email.

Widget analytics track user and click counts. Google Tag Manager click tracking is available after you activate the capability and configure Tag Manager.

Publish the widget on another website

Configure the channels, add the external domain in the publish settings, copy the provided script and paste it into the external site. The feature works with sites built with platforms such as Drupal, Joomla, Wix, Shopify and Squarespace.

Installation and setup

Add Bit Assist Pro to a WordPress website, make a widget and select its channels, display rules and appearance. For an external site, use the publish feature to add the configured script to the selected domain.