Click to Chat PRO adds configurable WhatsApp and WhatsApp Business contact options to WordPress. Visitors can open a conversation with one click. On mobile, chat can open in the WhatsApp app; on desktop, visitors can be directed to the desktop app or WhatsApp Web.

Choose how and where chat appears

Select from eight customizable styles, use your own picture or animated GIF, or turn an existing button, menu item, image or link into a chat trigger. A custom element can use the class ctc_chat or the link target #ctc_chat. Choose different styles and positions for mobile and desktop, then set the WhatsApp number, call to action and pre-filled message.

The [ht-ctc-chat] shortcode places an icon or button in post content or a widget area. Its attributes can set the number, style, message and call to action. Page-level options can override the number, message, style and greetings content for an individual page. WooCommerce settings can be tailored for product, shop, checkout and account pages.

Display rules can use post type, post ID, category, device, WooCommerce product pages, visitor login status, country, business hours, time delay or scroll delay. Business-hours rules can conceal the widget when closed or change its displayed number and call to action. A separate random-number option selects from a predefined list.

Shape the conversation before it starts

Greeting dialogs can display a general welcome or content-specific message. Their fonts, colors, pictures and other content can be customized. PRO greetings actions can show dialogs based on time spent on the page, scroll position or when an element enters the viewport.

Forms collect visitor information before chat begins. A submission can trigger an email notification or send form data through a webhook, and the supplied information can be placed in the WhatsApp message. These connections can pass data to external applications, including Google Sheets, CRMs and automation tools.

Manage agents and measure clicks

A greetings dialog can show multiple WhatsApp accounts. Set availability ranges for each agent, including multiple periods on a given day. When an agent is offline, hide them, show their next available time or disable chat while they are unavailable.

Click events can be created when a visitor selects the WhatsApp icon or button. Listed connections include Google Analytics, Meta Pixel, Google Ads Conversations and webhooks. Webhook values can include the current page URL, interaction time and associated WhatsApp number. They can also include URL parameter values such as [utm_source] and cookie values such as [[cookie_name]].

Set values by language

With WPML or Polylang, configure different WhatsApp numbers, calls to action, pre-filled messages, greetings content, group IDs and share text for each language.