CusRev Pro is the paid plan of Customer Reviews for WooCommerce. It adds capabilities and email support for collecting, displaying, and managing customer feedback in a WooCommerce store. WooCommerce must be installed and activated for the plugin to work.

Send review requests after orders

When an order is fulfilled and marked as completed, the plugin can send a personalized review request email after a delay you choose. Customers can review several entries from the order on one aggregated form. Submitted reviews use the standard WooCommerce format and can include ratings, images, and videos. A store can offer a discount code for a future purchase as a thank-you for a review.

Choose how invitations are sent

Send reminders automatically or invite clients by email for selected orders. Manual WhatsApp invitations use a click-to-chat integration. Built-in variables personalize email messages, while category and visitor-role options let stores limit which customers receive them.

• Use a responsive email template with custom colors, an unsubscribe option, and a built-in email testing tool.
• Track when customers open invitation emails and view aggregated review forms.
• Send reminders in different languages through qTranslate X, Polylang, TranslatePress, and WPML integrations.

Collect reviews and answer product questions

Customers can submit ratings, images, and videos through review forms. The Question and Answer capability lets customers ask and answer product-related questions and FAQs on product pages, giving stores a place to respond to common queries.

Move review data and connect services

Import and export product and store reviews with CSV files, including reviews with images and videos. The same utilities support product questions and answers. CusRev also supports Google Shopping integration and an optional external service for verifying customer reviews. CAPTCHA options require a site key and secret key from the selected service, entered in the plugin settings.

Set up the plugin

Install and activate WooCommerce before adding the plugin. Then follow the Getting Started Tutorial to configure reminders, forms, integrations, and related settings. Test the email presentation and review process before sending invitations to customers.