WordPress widget and agent apps

JivoChat Premium connects a configurable chat widget on a WordPress site with desktop, mobile, or browser-based agent apps. The service is SaaS, so it does not require server-side software. One account can serve multiple websites, and the listing states there is no chat-count limit, including on the free version.

Live messages, offline follow-up, and calls

Agents can handle website chats alongside messages from Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, a support email address, and phone. When agents are unavailable, users can leave an offline message. The team can follow up later if the visitor provides an email address.

A callback and a connected phone number support various workflows: visitors enter a number to request a callback, while agents can use a connected phone number to make or receive calls through JivoChat.

Visitor monitoring and proactive chats

Visitor monitoring shows website activity in real time. Smart triggers can start a chat when conditions selected by the team are met. Widget options cover behavior, style, position, and displayed text; the widget can also be hidden and shown again. Region-based settings can display different widget languages, behavior, or agent groups for different cities or countries.

Customer entries and team work

The in-app CRM tracks customer statuses and comments, and teams can connect a preferred CRM. Customer records can include contact details, assigned agents, tags, and conversation history. The archive has no stated limit, and the previous conversation loads when an agent chats with a customer again.

• Transfer chats to colleagues or invite them into open conversations. A separate team chat is also available.
• Set reminders for yourself or a colleague to follow up on a conversation.
• Use quick phrases and canned responses, and view text as visitors type.
• Translate live chats in both directions between languages.

Sign-up terms and setup

The extension listing describes 14 days with all functions after sign-up. After that, users can continue with limited free functions or subscribe to the premium plan.

Install and activate the JivoChat WordPress module, open its section in the WordPress toolbar, then create an account or connect an existing one. Install the agent app on a computer or mobile device, or use the browser app. Configure the widget's position, appearance, behavior, and text.

The add-on listing warns that the module has not been tested with the latest three major WordPress releases and may have compatibility issues. Compatibility with those releases is therefore unconfirmed.