Social Chat Premium gives WordPress visitors a way to start a WhatsApp conversation from a site button or contact box. Configure several contacts for different departments, add a welcome message for each, and let visitors choose a contact and write their first message. Contacts can use phone numbers, WhatsApp groups, or WhatsApp Business usernames.

Configure contacts and button display

Each contact can have a name, label, work information, avatar, and its own chatbox. Buttons support different layouts, custom text and icons, color and border options, and horizontal or vertical positioning. You can control visibility by custom post type or taxonomy, set business hours for buttons and contacts, and place buttons or contact boxes in posts and widgets with shortcodes.

A WhatsApp Business username can be used in place of a phone number. If the username changes, update it in Social Chat because the previous link will stop working.

Messages, consent, and analytics

Preset messages can include website and page details such as {SITE_TITLE}, {SITE_URL}, {CURRENT_TITLE}, and {CURRENT_URL}. WooCommerce product messages can use product details such as its title, URL, price, SKU, and ID. The premium consent option displays a customizable checkbox and privacy notice; visitors must accept before interacting with contacts or sending messages.

Social Chat Premium works with Google Analytics version 3 and version 4 events for measuring interactions with chat utilities.

Connect WhatsApp with WooCommerce

Add a WhatsApp button to product pages and supported shop, category, tag, and brand archives. Configure the message, style, and position for each archive type. Product variables can include the entry title, URL, price, SKU, and ID.

The WooCommerce WhatsApp Payment Gateway lets customers choose WhatsApp Order at checkout. Order details can be sent to a phone number or group with a customizable message using order and customer variables. Configure an automatic redirect after checkout, its delay, order status, and visibility. The gateway supports WooCommerce Blocks checkout.

Build chatbot flows

The chatbot feature is in beta and uses a visual flow builder. Arrange connected blocks with drag and drop to make conversations and deploy them to contacts without coding.

Installation

In WordPress, open Plugins, search for Social Chat WP, install it, and activate it. Then open Social Chat options in the dashboard to configure contacts, buttons, messages, WooCommerce settings, and premium capabilities.