Shopping decisions in the storefront

Geeky Bot Commerce Pro extends Geeky Bot, an AI Sales Assistant for WooCommerce, with shopping actions that help shoppers move from product research toward purchase steps. They can ask natural questions, refine a request, compare options, and continue through the buying conversation.

How product answers are formed

The assistant searches visible products using details such as name, category, price, color, size, stock, sale status, use case, and shopper preferences. It handles follow-up refinements, synonyms, spelling mistakes, and close matches. Answers may draw on available WooCommerce descriptions, attributes, variations, prices, and stock information. When a detail is unavailable, the assistant says so.

If no exact product result exists, Geeky Bot can label close matches or suggest a sensible constraint to remove. Shoppers can see which results are approximate as they continue exploring.

Shopping actions and recommendations

• Help shoppers select from available product variations during a buying conversation.
• Support cart and checkout actions as shoppers move from discovery toward purchase.
• Provide order help within the supported shopping workflow.
• Compare products against shoppers’ stated requirements.
• Recommend suitable products and explain why they match a request.
• Provide insight into sales-related shopper intent through sales-intent analytics.

Policy answers use selected pages

Store owners can choose published pages covering shipping, refunds, returns, exchanges, warranty, payment, privacy, and other store policies. Answers to policy questions use those approved sources. The assistant does not crawl arbitrary pages.

Storefront controls and administration

The responsive floating widget supports product cards, suggested questions, a configurable timed shopper invitation, clear shopper and assistant identities, persistent browser-side history, and a clear-chat control. It includes accessible focus states, reduced-motion support, and scoped styling intended to avoid theme conflicts.

Store owners can review conversations, group unanswered questions, see which products shoppers opened from chat, export data to CSV, delete stored conversations, and configure guest storage and retention. WordPress personal-data export and erasure utilities are also supported.

Setup, services, and stored data

Install Geeky Bot Commerce Pro in the WooCommerce store and follow guided setup. It checks WooCommerce, builds the product index, selects policy pages, configures the widget, and verifies readiness. Guided Demo can create realistic test questions from the store’s products, including short conversations that demonstrate contextual follow-up answers.

Core discovery and grounded routing can execute locally. Zywrap and OpenAI are optional services that the administrator can select and configure.

Depending on configuration, the extension may store conversation messages, session identifiers, response intent, product references, policy references, and product-click events in the WordPress database. Store administration includes retention options, conversation deletion tools, and integration with WordPress personal-data export and erasure.